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Level 1, Suite 107, 17 Bolton Street, Newcastle, NSW, Australia 2300 +61 499 692 444 info@elroihealthcare.com.au

FAQs

Have questions? We’ve got answers! Explore our frequently asked questions to learn more about our services, policies, and how we can assist you. If you need further support, don’t hesitate to reach out—we’re always here to help!

Frequently Asked Questions

What Our Clients Frequently Ask

Where is El Roi Healthcare Pty Ltd located?

El Roi Healthcare Pty Ltd is located at Level 1, Suite 107, 17 Bolton Street, Newcastle, NSW, Australia 2300.

Which areas do El Roi Healthcare Pty Ltd service?

We service the following areas of the Hunter Region NSW;
  • Newcastle and outer suburbs
  • Maitland
  • Cessnock
  • Hunter Valley
  • Lake Macquarie
  • Port Stephens

What are your hours of operation?

El Roi Healthcare Pty Ltd operates from 8am to 5pm, Monday to Friday. However, we have a team of qualified nurses who are available 24/7. If you are interested in our 24/7 care, please get in touch with us today.

What home-care services do El Roi Healthcare Pty Ltd provide?

Please click here to read more about our personal and passionate home health care.

Do El Roi Healthcare Pty Ltd have nurses available?

Our care team consists of Registered Nurses, Enrolled Nurses, Assistants in Nursing and Disability Support workers. All our staff have their professional qualification as well as CRC, WWC and First Aid Certificate.

How do I pay for El Roi Healthcare Pty Ltd services?

We are approved to provide services to El Roi Healthcare Pty Ltd and Aged Care funding recipients. In addition, we operate a fee for service model for private clients.

Can I book a set time for my service?

We will work with clients to ensure they receive regular services at a time suitable to them. Depending on the service, we can set a scheduled time. For those such as personal care, we can provide an estimated time frame, as well as advise by phone on the day.

What services do El Roi Healthcare Pty Ltd provide?

At El Roi Healthcare Pty Ltd we offer a wide range of health care services to be able to cater to the variety of health and wellbeing concerns within our local community. You can learn more about each individual service we offer by following this link or alternatively you can get in touch with our team today on +61 434240025.

How flexible are your services?

At El Roi Healthcare Pty Ltd we pride ourselves on being able to provide support that fits to your personal needs, which we are aware are subject to change. The choice and control are yours, with our team here to support you at each step of the way and work out a health care plan that is most suitable.